At Priogen, we want you to be fully satisfied with your purchase. If you need to return a product, please review our Return Policy outlined below:
Eligibility:
Due to the nature our products being perishable goods, intimate or sanitary items, they are not eligible for return unless the product has been damaged on delivery. Products that have been opened will not be eligible for return. Initiation of Return:
To initiate a return, please contact our customer support team within two days of receiving the product. You can reach us by emailing our support team at [email protected]
Please provide your order details, including the order number, product name, reason for the return and images of the damaged product.
Our customer support team will guide you through the return process and provide you with the necessary instructions and a return authorization, if applicable.
Return Shipping:
In the case of a defective or damaged product, please contact our customer support team for further assistance. We may provide a prepaid shipping label or arrange for the product to be picked up.
Return Condition and Refunds:
Upon receipt of the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned.
If the returned product has been found eligible, we will process a replacement or refund to your original payment method within 7 working days.
Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
Exchanges:
We currently do not offer direct exchanges for products unless the product has been damaged on delivery.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team immediately.
We may require photographic evidence of the damage or defect to assist in processing your return or exchange request.
Depending on the circumstances, we will provide a replacement, arrange for a repair, issue a refund, or offer an alternative resolution as deemed appropriate.
Non-Refundable Items:
As Priogen specialises in intimate and sanitary items, these items are non-returnable once the box or packaging has been opened. These policies are in place to ensure the integrity of our products are not compromised.
Changes to the Return Policy:
We reserve the right to modify or update this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
If you have any questions or concerns regarding our Return Policy, please contact our customer support team at [email protected].