To place an order, simply browse our website and add the desired items to your shopping cart. Once you have selected all the items you wish to purchase, proceed to the checkout page and follow the prompts to enter your shipping information, select a payment method, and complete your order.
PayFast is an Instant EFT payment method available to all customers who bank with Capitec, African Bank, Bidvest, ABSA, First National Bank, Investec, Nedbank, Tyme Bank or Standard Bank.
Automatic EFT
Select Instant EFT as your payment method during the checkout process and click on the PayFast option, selecting Instant EFT.
Select your preferred bank.
Login using your internet banking credentials.
Select an account to pay from and enter a reference for your records.
The automated process will navigate and populate the relevant fields on your behalf in the background.
Your bank will send you an OTP (one-time-pin) or mobile authentication to your mobile phone to verify the payment.
Enter your OTP or accept the authentication message when prompted.
Payment will then be completed.
Benefits to using Automatic EFT:
Your order status will be updated immediately.
There is no need to send proof of payment.
There is no need to wait for funds to reflect in our account.
Is it safe?
PayFast guarantees the highest levels of security when paying online.
PayFast has a Thawte EV SSL encryption certificate which gives our payment processing service an extremely high level of security.
PayFast acts as a proxy between the buyer and the bank to facilitate a faster, safer and easier payment process for both the buyer and the seller.
Your online banking login details are NOT stored by PayFast.
We typically process orders within one to two business days, depending on stock availability. Shipping times vary depending on the destination. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor its progress.
Shipping costs and delivery timeframes depend on factors such as the destination and package weight. You can review the shipping costs and estimated delivery timeframes during the checkout process before finalizing your order.
Yes, you can track your order using the tracking number provided in the shipping confirmation email. Enter the tracking number on the designated courier’s website to check the status and location of your package.
Our return policy allows you to return eligible products within two days of receipt. Please review our Returns Policy page for detailed information on eligibility criteria, return process, and any associated fees.
To initiate a return or exchange, please contact our customer support team via [email protected]. Provide your order details, including the order number, product name, and reason for the return. Our customer support team will guide you through the process and provide any necessary instructions or a return authorization if applicable.
As Priogen specialises in intimate and sanitary items, these items may be non-returnable once the box or packaging has been opened. These policies are in place to ensure the integrity of our products are not compromised. Please review our Returns Policy for more details.
If you receive a damaged or defective product, please contact our customer support team immediately. We may request photographic evidence of the damage or defect to assist in processing your return or exchange request. Depending on the circumstances, we will provide a replacement, arrange for a repair, issue a refund, or offer an alternative resolution.
You can reach our customer support team via [email protected]. Our dedicated team is available Monday – Friday 8am – 5pm to assist you with any enquiries, concerns, or assistance you may require.
We strive to process orders promptly; therefore, we recommend contacting our customer support team as soon as possible if you wish to cancel or modify your order. We will do our best to accommodate your request, but please note that once an order has been shipped, we cannot cancel or modify it.